FAQ - Eternal Autumn

1. What are the delivery times for Eternal Autumn products?

We prepare and ship your order within 2 to 4 business days. Delivery times vary depending on your location, but generally, you will receive your order within 7 to 10 business days in Europe.

2. Where are your products manufactured?

All our products, such as hooded blankets, mugs, cushions and boxes, are carefully manufactured by our certified partners, favoring sustainable and quality materials. We work with suppliers who respect ethical and responsible practices.

3. Do your hooded blankets fit all sizes?

Yes, our hooded blankets are designed in one size to comfortably fit all body types, thanks to their oversized cut and cream Sherpa hood which adds incomparable softness.

4. Can I give your boxes as gifts?

Absolutely! Our "Premium Softness" boxes are perfect for offering unforgettable moments of pampering. You can also add a personalized message when ordering.

5. What materials are used in your products?

  • Hooded Blankets: 100% recycled polyester with cream Sherpa interior for optimal comfort.
  • Mugs: Black ceramic, lead and BPA free, with a glossy finish.
  • Cushions: Soft and fluffy, made with quality fabrics and exclusive designs.

6. Can I return a product if I am not satisfied?

Yes, you can return a product within 14 days of receipt, as long as it is in its original condition. See our return policy for more details.

7. Do you offer any promotions or discounts?

We regularly offer special offers, especially on our boxes and bundles. Subscribe to our newsletter to never miss an exclusive promotion!

8. Is it possible to customize a product?

At this time, our products are not customizable, but we are constantly working to expand our options to meet your needs.

9. Do the images on your site accurately represent the products?

Yes, we use high quality visuals to best reflect the color, textures and details of each product. However, slight variations may exist depending on the screens.

10. How to maintain Eternal Autumn products?

  • Hooded blankets and cushions: Machine wash at 30°C, air drying recommended.
  • Mugs: Dishwasher safe, but we recommend hand washing to preserve shine.

11. Do you offer international shipping?

Yes, we deliver throughout Europe. For deliveries outside Europe, please see our shipping policy .

12. How can I contact you if I have a question?

You can reach us via our Contact Us page or by email at contact@eternelautomne.fr . We will respond to all your requests within 24 business hours.

13. What payment methods do you accept?

We accept credit card payments (Visa, Mastercard, AMEX) as well as PayPal and Shopify Payments. All payments are secure.

14. Are your products environmentally friendly?

We are committed to sustainability with recycled materials for our blankets and minimal packaging to reduce our ecological footprint.

15. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link to follow your package in real time.